About a dozen years ago Hurricane Floyd hit our neck of the woods, flooded our basement, and left us pretty wet. Our washer and dryer was under about 3 feet of water and we were told they wouldn't last long. They only put in another ten-years of service before giving up the ghost, with the washer finally unable to keep up. We replaced it with a nice front-loader unit, which had gotten great Consumer Reports ratings.
We decided a few weeks ago that the front-loader isn't really cutting it for us—the super-soft water pumped into it from our Culligan filter combined with all the super-smelly bike clothes i have didn't seem to be a good fit. Clothes often came out smelling cleaner but when you're starting with a bike jersey, you don't just want cleaner. It's a great unit, just shouldn't be attached to a water softener. It's easier to get a new washer than to re-run the pipes, and that's what we're doing.
(Which reminds me, that washer is now for sale, anyone want it? It's going for cheap and I'm going to put it up on Craigslist.)
So we went to Sears and ordered the biggest-capacity high-efficiency top-loaders we could find—big enough to do full-size sheets and blankets—and ordered that for delivery.
Yesterday the guys showed up and brought us the new washer and dryer, and had them take away the old dryer and the hosing for it that survived the flood.
About an hour later the Sears-assigned plumber shows up to connect the dyer. This has got to be an easy gig for those guys. Connect dryer, leave. Get paycheck from Sears.
They were surprised that the old gas hose had been removed. They attach dyer, leave.
About half-an-hour later I go to the basement, smell gas. I call the plumber, who thinks that it might be that the dryer just needs to burn off the gas-air mixture that it's go in there. I look behind the dryer and the gas hose is a bit of tubing that's even older looking than what was taken out—clearly this is some kind of fitting they had laying around in the truck.
Basically, their advice is to run the dryer to see if the gas smell burns off. Now mind you that the dryer works by creating fire from electricity and gas and is right near the gas smell. After a while it still smells like gas and I have them come back.
They put some of their blue bubbly gel stuff on the hose to see if they can find where it's leaking and pronounce very quickly that they don't see a leak, so i should call O&R to come check with the sniffer. (For those of you not living nearby O&R is the local gas utility.) I call O&R, who is super friendly and they say they'll send a guy out within the hour. (Faster service is expected if you answer the question "do you read books by open candles" in the affirmative.)
The O&R rep has been here before, I recognize him from some building project we did, and he's got the sniffer and wouldn't you know it the ancient hosing is leaking in several places. Luckily, O&R guy is smart enough to have a few brand-new in-bag hosing connectors in his truck (no doubt for guys who have dealt with Sears' recommended plumbers) and offers to put it on for me, thereby saving me a $150 plumber house call. Awesome.
So here's my question—if you were a plumber under contract with Sears and you were putting on shitty, old gas connectors, and someone has one that's obviously leaking, isn't it worth a trip to Home Depot to get a new hose? Because I'm sure as shit going to call Sears and whatever body licenses plumbers in the county and tell them that these guys gave me faulty gas connectors and then recommended I create a spark and flames right near the leaking area. Why not spend the thirty minutes and ten bucks to save your contract? And why not, like the utility guy did, have the right parts on the truck in the first place?
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